Help Center

Download the GoThain app from the App Store or Google Play, then sign up with your phone number and email. You'll receive a verification code to confirm your account.

Open the app, enter your destination in the search bar, choose your vehicle type, and tap "Request Ride". A driver will be on their way in minutes.

We accept all major credit and debit cards. You can add multiple payment methods in the app and choose your preferred one for each ride.

Once matched with a driver, you can call or message them directly through the app. Tap on your driver's profile to see contact options.

Yes, you can update your destination at any time during the ride. Just tap the destination field and enter the new address. The fare will be adjusted accordingly.

Go to your ride history, select the ride, and tap "I lost an item". We'll help you contact your driver to retrieve your belongings.

All drivers undergo comprehensive background checks, including criminal history and driving record reviews. Vehicles are also inspected regularly.

Yes! Tap "Share Trip" during your ride to send a real-time link to friends or family so they can follow your journey.

Use the emergency button in the app to contact local authorities. You can also call 911 directly. Our safety team monitors all emergency reports.

Fares are based on distance, time, and current demand. You'll see the estimated fare before confirming your ride.

A cancellation fee may apply if you cancel after a driver has been assigned and is on their way, or if you don't show up within 5 minutes of their arrival.

Receipts are automatically emailed after each ride. You can also view all receipts in the app under "Ride History".